Legal

Privacy Policy

This Privacy Policy explains how Berkut Tuning Technology L.L.C. (“Berkut Tuning”, “we”, “us”), a company registered in Dubai, United Arab Emirates, collects, uses, stores and protects your personal data when you use this website and our services. We process personal data in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”) and other applicable laws of the United Arab Emirates.

1. Data controller

Berkut Tuning Technology L.L.C., Dubai, United Arab Emirates. Contact for privacy matters: info@berkut-tuning.ae, +971508862234.

2. What data we collect

Order data you submit: name, phone / WhatsApp number, vehicle identification number (VIN), engine type, model year, location and any comments.
Vehicle data needed to perform the work: VIN, software versions, control-unit identifiers, diagnostic and log data read from the vehicle.
Communication data: messages you send us via WhatsApp, Telegram, email or phone.
Technical data: IP address, browser type and request timestamps stored in server logs and used for security and anti-spam purposes.
Local storage: your cart and cookie choice are stored in your own browser (see our Cookie Policy).

We do not collect payment-card data on this website and we do not knowingly collect data of persons under 18.

3. Why we use your data (purposes and legal basis)

To process your order, contact you, schedule the visit and perform the services — performance of a contract / steps at your request before entering into a contract.
To purchase and register software licenses that are locked to your VIN with the software vendor (MG Flasher, MHD, Bootmod3, XHP) — performance of a contract.
To keep records of work performed, warranty and accounting — legal obligation and legitimate interest.
To protect the website against abuse and fraud — legitimate interest.
To send you information about offers — only with your consent, which you can withdraw at any time.

4. Who we share data with

Software vendors (MHD Tuning, MG Flasher, Bootmod3 / Pro Tuning Freaks, xHP) — your VIN and vehicle data are required to issue licenses.
Messaging providers — orders are delivered to our team through the Telegram Bot API (Telegram Messenger); we also communicate via WhatsApp (Meta). These providers may process data outside the UAE.
Hosting provider — our website is hosted by a UAE hosting provider.
Authorities — when required by UAE law or a valid order of a competent authority.

We never sell your personal data.

5. International transfers

Some of the providers above (software vendors, messaging services) are located outside the UAE. Such transfers are made only to the extent necessary to perform the contract with you or with your consent, in accordance with Articles 22–23 of the PDPL.

6. Data retention

Order and service records: up to 5 years after the service, for warranty, tax and accounting purposes.
Unfulfilled order requests: up to 12 months.
Server security logs: up to 90 days.
Marketing consent: until you withdraw it.

After these periods data are deleted or anonymised.

7. Security

We use HTTPS encryption, access-restricted storage, password-protected administration and limit access to personal data to staff who need it. No method of transmission over the Internet is 100% secure, but we take reasonable measures to protect your data.

8. Your rights

Under the PDPL you have the right to: obtain information about and a copy of your data; request correction or completion; request deletion; restrict or object to processing; data portability; and withdraw consent at any time. To exercise your rights, contact us at info@berkut-tuning.ae. We will reply within 30 days. You may also lodge a complaint with the UAE Data Office.

9. Changes

We may update this policy. The current version is always published on this page.